As we leave 2017 behind us, we tend to reflect on the challenges we have overcome and the highlights that are still noteworthy. Last year, we completed our 2017 strategic goals. As a bank, we have made great advancements learning new ways to deliver and improve our services to our customers. We have once more maintained our reputation as being a Great Place to Work by achieving another award for our outstanding work culture and environment by placing 3rd in Central America and the Caribbean. We are well on the path to fulfilling our vision “To become a great bank and trusted partner, different from the ordinary.”
In 2017, we set out to establish our Human Resource Department which is now in the process of execution and we have also successfully expanded our Credit Department with a team skilled in providing customers the right financing tools and faster service. In an effort to improve our quality of service in each sector of our bank, we also took on the challenge to assess our customer service quality and define and implement strategies that meet international standards for the benefit of our customers.
During 2017, we also made great strides in addressing the non-performing loans of the bank and we are proud to say that our loans’ non-performing ratio is well within 5% and will continue to improve as we move forward.
With that, we welcome 2018 with excitement and a thirst for the challenge of:
- Expanding our market and continuously improving our services.
- Improving our presence in the international industry of Belize by rebranding our company.
- Building stronger relationships with our correspondent banks.
- Making progress towards building our permanent home.
On behalf of the staff of Atlantic International Bank Ltd, I’d like to wish you all the best in this new year and we look forward to continuously adding value to your success as we encounter new opportunities and new business worlds together.